Thermara Brands LLC

Thermara Brands LLC

Privacy Policy

Last Updated: September 20, 2026

Important notice regarding text messaging data: Thermara Brands LLC does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or unrelated purposes. Text messaging originator opt-in data is kept strictly confidential.

  1. Introduction

    Thermara Brands LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, retain, and protect information when you visit our website, request a quote, purchase services, or communicate with us.

  2. Information We Collect

    We may collect personal information you provide, including your name, business name, email address, phone number, physical or service address, property details, payment information, inquiries, appointment preferences, service history, feedback, and opt-in records and timestamps for communication channels.

    We may also automatically collect IP address, browser type, device information, pages viewed, referral information, website usage patterns, analytics, cookies, and similar technologies.

  3. How We Use Your Information

    We use information to provide and improve services; prepare quotes; schedule appointments; process transactions and payments; complete installations and service; respond to inquiries; send communications you requested or consented to receive; maintain consent records; secure the website; prevent fraud; and comply with legal obligations.

  4. SMS/Text Messaging

    We send text messages only after express opt-in. Messages may include quote follow-ups, appointment confirmations and reminders, installation and service updates, promotional offers, and seasonal programming reminders. Message frequency varies, up to 10 messages per month. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer experience, is permitted. All other use case categories exclude text messaging, originator opt-in data, and consent; this information will not be shared with any third parties.

    We maintain timestamped opt-in records, honor opt-out requests, and keep mobile numbers and consent records confidential. Carriers are not liable for delayed or undelivered messages.

  5. Information Sharing

    We do not sell your personal information to third parties.

    We may disclose information to service providers that support payment processing, scheduling, hosting, security, customer service, and message delivery solely to perform services for us and under confidentiality obligations; when required by law, legal process, or valid government request; to protect rights and safety; or in connection with a merger, acquisition, financing, or sale of assets. Text messaging originator opt-in data and consent are excluded from sharing except as strictly necessary to deliver the messages you requested.

  6. Cookies

    We may use essential, preference, and analytics cookies to operate the site, remember choices, understand traffic, and improve usability. You may control cookies through your browser settings, although disabling them may limit certain features.

  7. Data Security

    We use reasonable administrative, technical, and physical safeguards, including access controls, encryption where appropriate, security updates, staff practices, and backup procedures. No Internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.

  8. Data Retention

    We retain information for as long as reasonably necessary to provide services, maintain business and consent records, resolve disputes, enforce agreements, and meet tax, warranty, insurance, and legal obligations. We securely delete or de-identify information when it is no longer needed.

  9. Your Rights

    Subject to applicable law, you may request access to, correction of, or deletion of personal information, ask how it is used, withdraw consent for future communications, opt out of marketing email, or reply STOP to opt out of SMS. Contact us to make a request; we may verify your identity before responding.

  10. Children's Privacy

    Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. You must be 18 years of age or older to request services or opt in to SMS communications. Contact us if you believe a child has provided information.

  11. Third-Party Links

    Our website may link to third-party websites or services. We are not responsible for their content, security, or privacy practices, and this Policy applies only to information handled by Thermara Brands LLC.

  12. Changes

    We may update this Policy periodically. The latest version will be posted with its effective date. When changes are material, we may provide additional notice by email or on the website where required.

  13. Contact Us

    For privacy questions or requests, contact Thermara Brands LLC at 5625 Hall St, Shawnee, KS 66217, Help@thermarabrandsllc.com, or (913) 439-6468. Website: https://thermarabrandsllc.com.